Web based helpdesk management solution from NetSupport
April 10, 2011 – NetSupport’s development efforts over the past 12 months were recognised with nominations across a range of categories for NetSupport Manager, NetSupport DNA, NetSupport Notify and NetSupport ServiceDesk – and it was the latter that made it a memorable night by beating off stiff competition to be named Service Management Product of the Year for the third year running.
Winner in 2009 and 2010 under its former name, NetSupport DNA Helpdesk, the NetSupport techs could have easily rested on their laurels, but the company’s reputation has been built on its ongoing commitment to developing its products so they remain relevant to the changing needs of the modern IT support team. During 2010 the product underwent a complete refresh and rebranding exercise, introducing a re-styled interface and clearly defined workflow processes providing ‘out-of-the-box’ compatibility with the core incident, problem and change management ITIL® guidelines. Information is key to the smooth running of any help desk and the new version also provides access to a wider range of standard and customisable real-time management reports.
NetSupport ServiceDesk has certainly proved that a winning formula can be improved upon; offering customers a solution that perfectly complements and adds to their existing portfolio of remote access and network management software.