In the wake of radical IT trends such as big data, mobile enterprise, cloud computing and social media based innovations, businesses have come to see Network Security extremely vital in protecting their IT infrastructure. As they go on embracing emerging IT technologies, they expect more from their network security vendor, to experience uninterrupted business continuity and desired productivity. This is where excellent post-sales technical and product support comes to play an important role in enhancing customer experience.
“We are very pleased to have accomplished this rare feat,” says Harish Chib, Sr. Vice President, Cyberoam Technologies. “We understand that more and more organizations, irrespective of their scale, size and business nature seek to implement stronger network security backbone. They expect network security to be the strongest link in their IT infrastructure and see technical support carrying strategic importance. I’m glad to say we have succeeded in fulfilling our global customers’ expectations to ensure admirable quality system for post sales technical support, to help them build adequate cyber resilience. We are proud to acknowledge excellent work from our Global Support Management Centre that resulted in Cyberoam’s achievement of global ISO 20000:2011 certification.”
The certification is acknowledged as international ‘gold standard’ in IT services management and maintained by the International Organization for Standardization (ISO), and administered by accreditation and certification bodies. ISO 20000 recognizes an organization’s conformance to globally acceptable benchmarks in upholding highest level of quality management for customer facing IT services for its products.
“With SLAs based technical and product support becoming more strategic to post sales experience, the standard is increasingly being seen as a critical benchmark in global IT industry. We have certified Cyberoam GSMC for the scope of IT Service management system supporting the post sales technical services after successful completion of certification audit against the ISO 20001-2011 requirements”, comments Sanat Kumar Chattopadhyay, DNV Lead Auditor, lauding the role of Cyberoam GSMC team.
As effective IT service delivery grows more vital, many businesses strive to achieve the certification for boosting their business and customer confidence and to emerge more responsive for their partner organizations. Cyberoam GSMC works 24 * 7 to monitor and evaluate customer calls on technical & quality assurance parameters, thereby providing a full suite of support services using multiple communication channels such as Toll Free call lines, Chat and Email. For smoother and faster resolution of customer queries, Cyberoam GSMC has well defined support tiers based on technical competence of its in-house taskforce. Also it has a provision of customer feedback for every issue that can be incorporated for enhanced responsiveness.
The achievement reinforces Cyberoam’s thought-leadership in Network Security that’s based on a holistic approach, which believes in fostering customer experience with steadfast post sales assistance. At the same time, it also signifies the company’s commitment to establish a quality system for process-driven effective IT service delivery that is at par with the best names in global IT industry.
About Cyberoam Technologies Private Limited
Cyberoam Technologies Private Limited is a global Network Security appliances company, offering security solutions for the networks of the future, with its innovative technologies. Cyberoam’s Identity-based Unified Threat Management appliances integrate multiple security features like stateful inspection firewall, VPN, Intrusion Prevention System, Gateway Anti-Virus/Anti-Spyware, Gateway Anti-Spam, Web Filtering, Application Visibility & Control, Web Application Firewall, Bandwidth Management and Multiple Link Management over a single platform. The virtual and hardware Cyberoam Central Console appliances offer Centralized Security Management options to organizations, while Cyberoam iView allows intelligent logging and reporting with one-of-their-kind, in-depth reports. Cyberoam is accredited with prestigious global standards and certifications like CheckMark UTM Level 5 Certification, ICSA Labs, IPv6 Gold logo, and is a member of the Virtual Private Network Consortium. It has offices in US and India. For more information, please visit www.cyberoam.com
About Bulwark Distribution LLC
Bulwark Distribution LLC is one of the leading value-added distributor for IT Security solutions in the Middle East. Home to more than twenty brands, Bulwark Distribution has established an excellent track record in delivering world-class products and excellent customer service. Established in 1999 and headquarted in Dubai, United Arab Emirates, Bulwark Distribution distribute products from more than 12 vendors in the region with the aim of bringing the best in technology to the Middle East. Working with resellers and system integrators, Bulwark Distribution delivers the right solutions to end customers. The portfolio includes solutions focused on IT Security, Reporting, Communications, Helpdesk and Analytics. For more details, please visit www.bulwark.ae
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